FAQs

  • Blankets
  • Payments
  • Delivery
  • Gifts
  • Gift Certificates
  • Gift Wrapping
  • Stock Availability
  • Returns & Exchanges
  • Terms & Conditions for Website Usage

BLANKETS

The blankets are the perfect size for Australian or international standard cots: each blanket is unique, a general guide 96L x 65W cm or 38"L x 26"W inches. 

The blankets are perfect for newborns to 3 years old - they then become a special blanket friend for junior school years.

Vanilla Cream is our signature colour with our motifs adding a hint of colour. Our wool is sourced from the most prestigious mill in Australia; the cream colour is a true representation of the natural wool and remains undyed.

We have wonderful motifs to choose from, you can leave your blanket unadorned or choose your animal or flower motif from our selection to make your blanket even more special.

PAYMENTS

All payments made on our website are through PayPal one of the world’s most trusted payment gateways online. If you encounter any problems please contact us at hello@sarahjanebond.com.au.  There's no fee to use PayPal to purchase goods or services. You can pay by MasterCard, Visa or American Express via the guest checkout, or log in to pay with your PayPal account.

DELIVERY

We make every effort to ensure your purchase arrives to you as soon as possible; we use Australia Post Express Postal service for all states within Australia.
Australia Post Express Post Covers 80% of Australian business addresses, private addresses and Post Office boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas, guaranteed service is to and from townships only.
To check whether or not your postcode falls within next business day delivery within the Express Post delivery network please refer to: http://auspost.com.au/parcels-mail/delivery-areas.html#express-postcodes - fastest possible delivery for all other areas (usually 3-6 days). Tracking is included with your shipment; you will receive an email to let you know your package is on route.

AUSTRALIA - delivery is FREE

INTERNATIONAL - delivery is charged on a zone-by-zone basis

Your order will be sent via Australia Post International Express for delivery in 2 to 4 business days to metro areas of major cities. We’ll keep you updated along the way and your package will require a signature at your end. We are unable to calculate local customs and sales tax with international deliveries and are not liable for these costs. Your local customs authority may notify you once your order has reached your country and they may apply customs and sales tax, which must be paid by you before receiving the goods. 

GIFTS

It would be our pleasure to ship your order directly to the person of your choice, simply email us at hello@sarahjanebond.com.au to arrange, or complete the shipping address to suit.  Please note if your gift is to be sent internationally then shipping charges will apply; we are unable to calculate local customs and sales tax with international deliveries and are not liable for these costs. If being sent directly to your friend as a gift, please note the element of surprise may fall short should the local customs authority decide to apply customs and or sales tax (which your friend would then be required to pay). Sarah Jane Bond is not liable for any of these customs or tax costs.

GIFT CERTIFICATES 

Gift certificates are available via our online store and are governed by the laws of Australia. Please note Sarah Jane Bond gift certificates expire after (1) one year. In following The Australian Securities and Investments Commission (ASIC)’s guidelines based on the Corporations ACT 2001, all Sarah Jane Bond gift certificates will:

  • Clearly display the expiry date

  • Can be used more than once

  • Cannot be reloaded (i.e., the value cannot be increased or added to)

  • Cannot be redeemed for cash unless there is a remaining amount that, in Sarah Jane Bond’s reasonable opinion, cannot be conveniently used

GIFT WRAPPING

Sarah Jane Bond offers a gift-wrapping service; all baby blankets are wrapped in a champagne satin ribbon, acid free tissue paper and colourful ribbons/swing tag. A hand written message can be included on request.

STOCK AVAILABILITY

Our blankets are individually unique and hand knitted with each blanket taking many hours to produce. We do our best to keep all designs in stock however some designs do sell out quickly and lead times then apply. If a design is out of stock we will advise as to when to expect delivery however as an indication please allow approximately 3 weeks + postage (if your order is urgent or for a specific date please contact us at hello@sarahjanebond.com.au).

RETURNS & EXCHANGES

At Sarah Jane Bond quality and care underpin our business. We take pride in our customer service and hope you’ll be thrilled with your order. If for some reason you are not satisfied and would like to return or exchange an item(s) please do so within 30 days of receipt of the goods. Our policy lasts for 30 days only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note gift cards are non-returnable.

Sarah Jane Bond does not accept liability for goods lost or damaged in transit.

Items will be refunded or exchanged within 30 days of receipt of the goods provided:

  • You do not use the item
  • It is in the same condition as received and returned in original packaging
  • You have taken reasonable care to ensure any item is returned to Sarah Jane Bond safely i.e., not damaged in transit
  • You will be liable for any charges incurred when returning the goods (we recommend you obtain proof of postage/tracking from your courier company or Post Office)
  • Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within (3) business days

Please note each baby blanket is individually checked for quality control prior to being distributed. As a handmade product, all anomalies in the wool or finish of the blanket are not considered faults rather they are part of the unique beauty of the product.

In the rare event of a blanket(s) being faulty, we will cover all costs of return postage and either refund or exchange the goods. Please note there will be a delivery charge incurred for exchanges.

Return and Exchange Instructions

  • E-mail us at hello@sarahjanebond.com.au prior to making a return. Include your original order number, the item(s) you wish to return and if exchanging them, which items you would like in exchange
  • Return items via courier or by post in ‘as-received’ condition using a tracked shipping method. Include a copy of your original sales receipt or proof of purchase
  • If your refund or exchange has been approved after receiving returned items, Sarah Jane Bond will process credit card refunds or exchanges within (3) three business days
  • If you haven’t received a refund, first check your bank account prior to contacting your credit card company - it may take some time before your refund is officially posted
  • If after a period of time you have not received your refund, please contact us at hello@sarahjanebond.com.au
  • All returns and exchanges should be sent to: Sarah Jane Bond c/o- “Greendale” 1430 Collector Road, Breadalbane NSW 2581

Exceptions to the above Return and Exchange Policy

Exceptions are at the sole discretion of Sarah Jane Bond and must be agreed to prior to any return shipment. Sarah Jane Bond is not responsible for returned items until we receive them. If you wish to cancel an order for any reason before it has been sent, please contact us via email at: hello@sarahjanebond.com.au. If your order has already been dispatched, we are then unable to cancel the delivery (however, you are still able to return the item(s) to us for a full refund). Once we have confirmation you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited within 30 days of your order, provided the goods you return are in the same condition as delivered to you. 

TERMS & CONDITIONS FOR WEBSITE USE

Our ‘Refund & Exchanges”, “Privacy” and Terms Of Service” statements are outlined on our ‘Check Out’ page.
Apologies if you're unable to find an answer to your question... 
Please don’t hesitate to get in touch and we’ll do our best to help you! hello@sarahjanebond.com.au
 
Copyright © 2018 Sarah Jane Bond, All rights reserved.